Client implementation · Hospital pilot
Relay Health
Healthcare operations infrastructure
A real hospital project bringing three communication channels, the Pınar AI assistant, and human operator handoff into one panel.
Digital systems · AI agents · Automation
We turn manual work into systems that run.
We simplify repetitive work, connect the tools it's scattered across, and build the parts that are missing: automation, AI agents, internal tools, custom software.
The tools you already use stay in place. The system is built around how your operation runs, and it belongs to you.
How a process moves through the system
Entry channels
- Phone
- Website
- Input received
- Information structured
- Rules applied
- Routed correctly
- Team steps in when needed
- Action completed
- Outcome recorded
Steps needing judgement stay with your team
The fields we work in: AI agents, automation, software, digital products, systems and integrations.
The handoff
The system's spine: the right handoff, at the right moment.
Every request enters somewhere, moves through the rules, and is handed to a person when it needs to be. That handoff isn't invisible — it's a recorded, traceable moment at every step.
What we build
Three places to start, one system underneath.
Most companies come to us with a single problem: enquiries going cold, a phone nobody can get to, work that only lives in one person's head. Whichever one you start with, it is built to join up with the rest.
Lead Systems
Every enquiry gets logged, routed and followed up.
One flow from the website through to the CRM: however an enquiry arrives it gets captured, answered, followed up and measured. Nothing sits unanswered in somebody's inbox.
Scope
- Conversion-focused website and landing pages
- Lead capture, forms and booking flows
- CRM setup and the record structure behind it
AI Front Desk
Answer every enquiry, on every channel, immediately.
A front desk that speaks on the phone and on your website and knows your business. It answers questions, qualifies the enquiry, takes contact details, books the appointment, and hands over to a person the moment judgement is needed.
Scope
- AI voice agents for inbound calls
- Website and WhatsApp chat agents
- Answering questions about the business
Operations Systems
Repeatable work runs on the system, not by hand.
The work that starts once the enquiry is in. Integration between the tools you already run, internal dashboards, approval flows, and software built from scratch where nothing off the shelf fits.
Scope
- Workflow automation and approval steps
- Integration and data synchronisation between systems
- Internal operations dashboards and admin screens
We build connected systems, not disconnected tools. A lead system that can't answer the phone leaks at the first touch; an agent with nowhere to write the outcome is a toy. The three work because they are joined.
See what each one coversAI Front Desk — live demo
The best way to judge us is to use something we built.
Ask it about the business, book something, change your mind, ask for a person. The panel beside it shows exactly what the system does at each step.
System events the demo emits
- Intent recognised
- Question answered
- Lead qualified
- Contact captured
- Appointment confirmed
- CRM record created
- Follow-up scheduled
- Human handoff triggered
This is a Relay Atelier demo, not a customer deployment. The decision layer runs in your browser and nothing you type leaves the page. In voice mode, audio is sent to an external speech provider to be transcribed and spoken.
Selected work
Real systems, real products.
Real work in progress, a demo you can try, and products that are live. What stage each one is at is stated plainly on its own page.
Independent SaaS · In development
Dutyrex
Multi-tenant workforce operations SaaS
An independent, multi-tenant operations platform where every organization defines its own tasks, approvals, and departments.
Owned product· Live
Listedra
Product, AI and SaaS
A single tool for listing-media prep, which we defined, built, and shipped to production end to end.
Owned product· Live
Cartemont
Product, content infrastructure and multilingual platform
Our own product comparing wellness programmes by supervision, duration, and price — live in seven languages.
Who we work with
Where this pays for itself.
The sector matters less than the shape of the problem. Where these three are true at once, a system earns its keep.
The enquiries are worth answering properly
One enquiry is worth enough that losing it to a slow reply is a real cost rather than a rounding error.
The same work comes round every week
Quoting, scheduling, chasing, recording. Written down once, it stops living in one person's memory.
The tools don't talk to each other
A website, a CRM, a calendar, a spreadsheet and an inbox, each holding part of the truth.
Example sectors
- Professional services
- Hospitality
- Healthcare & wellness
- Property
- Recruitment
- Home & field services
- B2B services
How we work
You know the scope before we start.
Six steps, the same on every project. What gets delivered is written down before anything is built.
Discovery and process audit
Output
Process map and bottleneck list
Scope
Output
Scope document, timeline and fixed proposal
Build
Output
Working system in a test environment
Validation
Output
Test records and corrections
Launch
Output
Live system and rollout notes
Measure, hand over and support
Output
Operational report, documentation, training and optional support
Senior-led, with one point of contact.
Relay Atelier is an independent digital systems studio. Strategy, product decisions and implementation stay close to each other throughout the engagement.
Senior-led from strategy to deployment
The person who sells it is the person who builds it. Who you talk to is who does the work.
Direct access to the people designing the system
No account-management layer in between. Where a decision is needed you speak to whoever can make it.
Few projects, taken deep
We don't run many engagements at once. The attention a system needs to actually settle doesn't survive being divided.
The system belongs to you
Code, accounts and documentation are set up in your name. If we part ways at some point, the system stays with you.
Where are you losing enquiries?
Tell us what goes unanswered, what gets chased by hand, or what scatters across five tools. In the first conversation we work out what is worth systematising and where to start.
Or write to us directly:
Four fields, two minutes.